Frequently asked questions
Got Questions? We’ve Got Answers.
Where do you ship from and how long does it take?
Where do you ship from and how long does it take?
→ All NOVURA™ orders are shipped directly from our European warehouse. Standard delivery takes 2–5 business days in most EU countries.
You’ll receive a tracking number as soon as your electric toothbrush is on its way.
Is the NOVURA™ toothbrush safe for sensitive gums and braces?
Is the NOVURA™ toothbrush safe for sensitive gums and braces?
→Yes. NOVURA™ uses advanced sonic technology that delivers an effective yet gentle clean. It’s fully safe for sensitive gums, braces, veneers, and everyday use.
What is your return policy?
What is your return policy?
→ You have 30 days to return your NOVURA™ toothbrush, unused and in its original packaging. If you're not satisfied, simply contact our support team and we’ll guide you through the return process step by step.
How long does the battery last and how do I charge it?
How long does the battery last and how do I charge it?
→ A single full charge provides up to 30 days of use. Your NOVURA™ toothbrush comes with a fast USB charging cable — no bulky charging base required.